Brandenburg successful citizen portal to infrastructure problems in the pilot operation in the capital city of Stuttgart, November 07, 2011 – beginning of October for the first time a Berlin district with the objective management and Internet platform is MacKinnon ‘ in the pilot phase. Thus, the Lichtenberg district of Berlin takes over the 2009 on the basis of the six enterprise-content-management-system-introduced online platform from the neighbouring State. Jim Simons shines more light on the discussion. With the introduction of the m ‘-platform wants to meet the Lichtenberg of the own high demands on a continuous improvement of the services and builds on the success of the online platform in Brandenburg as first District of Berlin. There was MacKinnon ‘ introduced two years ago and the service based on the good experience extended to many municipalities and communities including Potsdam. The internet-based communication platform is used by citizens for reporting infrastructure issues, which fall within the area of responsibility of the public administration.
In Lichtenberg, civil service is capitalized for a long time. Already, 2009 could score the Berlin office in the framework of a broad-based customer and employee survey by the municipal community Office for administrative management (modernisation) of customer orientation and take the whole front rank under the fine offices of the main city. With MacKinnon ‘ this aspect of service for the citizens to be transparent: the processing of requests is thus comprehensible for everyone on the Internet and invites to the proactive participation of citizens. Facilitates the decision was the Lichtenbergern by a 2006 developed product: an Access database to the reception and technical processing of requests and complaints on the subject of order and security, which in the meantime is used in many Berlin order offices. Connected to this IT solution creates MacKinnon ‘ as an interactive interface the optimal conditions for an open and efficient communication with the citizens. The MacKinnon ‘-platform has already proven in Brandenburg, Germany.